FAQ

The Pilsner Urquell Experience is an interactive experience in the centre of Prague that presents the history, production and culture of Czech beer through a multimedia tour and tasting.

The Pilsner Urquell Experience is located in the centre of Prague, within walking distance of major tourist attractions.

Check the map on the link: https://goo.gl/maps/UiHtPCrnrbJ7qLsu9

No, the Original Tour at the Pilsner Urquell Experience is guided by a digital audio guide with motion detection.

The Pilsner Urquell Experience is intended for adult visitors who want to discover Czech beer in a fun and modern way.

The tour of the Pilsner Urquell Experience and The Original Tour takes approximately 60–90 minutes.

We recommend allowing 1.5 to 2 hours for visiting the Pilsner Urquell Experience, including arrival and time spent after the tour.

Booking tickets for the Pilsner Urquell Experience in advance is recommended, especially on weekends and during peak season.

Yes, if capacity allows, tickets can also be purchased on site, but we recommend buying them online in advance.

Yes, the Pilsner Urquell Experience offers gift vouchers suitable as an original gift.

Yes, the Pilsner Urquell Experience offers gift vouchers suitable as an original gift.

Yes, non-alcoholic options are available.

Yes, after the tour you can stay and relax in our authentic Beer Hall or at Výčep u Zvonu and enjoy everything the Pilsner Urquell Experience offers.

The tour is available in 11 languages.

Yes, the Pilsner Urquell Experience is designed to be easily understandable for international visitors.

Yes, the Pilsner Urquell Experience is also suitable for visitors who do not drink alcohol.

Yes, photography is allowed during the visit to the Pilsner Urquell Experience.

Parts of the Pilsner Urquell Experience are wheelchair accessible. We recommend checking specific needs before the visit.

Yes, the Pilsner Urquell Experience offers tailor-made experiences for corporate events and private groups.

Yes, the Pilsner Urquell Experience offers a modern and interactive way to discover Czech beer culture right in the centre of Prague.

Yes! The Original Tour is very informative, and your children will enjoy it, too. However, we don't serve beer to anyone under the legal drinking age (18 years), but don't worry - two non-alcoholic beverages are available instead.

Our Tapster Academy and Beer Sommelier Dinner are reserved for adults only.

We welcome our visitors every day except for Christmas and New Year. Current opening hours can be found in the Contact section.

Yes.

We serve hot and cold food both in the Výčep U Zvonu and at the end of The Original Tour in the Beer Hall. The well tapped Pilsner Urquell beer is of course matched with well-known classics of Czech gastronomy such as freshly mixed beef tartare with fried bread, fried cauliflower, or Pilsner goulash. But you can also find other specialties here. You can order a great strudel with your coffee or traditional sweet buns with vanilla custard. Enjoy.

Each 15-minute time slot can accommodate up to 50 persons.

The Tapster Academy takes place in an exclusive private bar with a limited number of spots available for participants. To attend, each individual, including those who plan to observe without actively participating, must possess a valid ticket. This ensures an intimate and immersive experience for all attendees.

Our tour is a self-guided interactive journey which the visitors can take at their own pace; therefore, we cannot guarantee exclusivity. However, we are happy to provide you with an exclusive Tapster Academy class! Please contact us for more information.

For cancellations or reschedules, please visit the section Manage booking.

Tickets can usually be cancelled or changed 24 hours before the reservation date and only if they have been purchased directly on our website. However, exceptions apply - please read the cancellation terms carefully when creating a booking with us.

Should you like to redeem your gift voucher or reseller voucher, please visit the section Manage booking and follow the instructions.