FAQ

We are located right at the bottom of the Wenceslas Square. The exact address is 28. října 377/13, Prague. Check the map on the link: https://goo.gl/maps/UiHtPCrnrbJ7qLsu9

Yes! The Original Tour is very informative, and your children will enjoy it, too. However, we don't serve beer to anyone under the legal drinking age (18 years), but don't worry - two non-alcoholic beverages are available instead.

Our Tapster Academy is reserved for adults only.

We welcome our visitors every day except for Christmas and New Year. Current opening hours can be found in the Contact section.

Yes.

We serve hot and cold food both in the Výčep U Zvonu and at the end of The Original Tour in the Beer Hall. The well tapped Pilsner Urquell beer is of course matched with well-known classics of Czech gastronomy such as freshly mixed beef tartare with fried bread, fried cauliflower, or Pilsner goulash. But you can also find other specialties here. You can order a great strudel with your coffee or traditional sweet buns with vanilla custard. Enjoy.

The Original Tour is self-guided. Every visitor receives an immersive headset with spatial audio in their preferred language: CZ, EN, DE, ES, FR, IT, JP, CN.

However, the beer tastings are led by professional tapsters, and our knowledgeable tour ambassadors are happy to help as well!

Each 15-minute time slot can accommodate up to 50 persons.

Our tour is a self-guided interactive journey which the visitors can take at their own pace; therefore, we cannot guarantee exclusivity. However, we are happy to provide you with an exclusive Tapster Academy class! Please contact us for more information.

For cancellations or reschedules, please visit booking.pilsnerexperience.com/checkin

Tickets can only be cancelled or changed 24 hours before the reservation date and only if they have been purchased directly on our website.

Yes, we do! You can easily purchase them at the Gift vouchers section!

You will receive a download code for the gift vouchers right after the purchase, and will be able to download a beautiful voucher ready to print from our website right away.

Nevertheless, you can turn up within our opening hours and purchase your tickets on-site.

Tapster Academy has to be booked in advance.

Please go to booking.pilsnerexperience.com/checkin and fill in the referrence code on the ticket/voucher together with your surname in the exact same format as on the ticket/voucher.

Then select the desired date/time reference slot and download your tickets.