FAQ

We are located right at the bottom of the Wenceslas Square. The exact address is 28. října 377/13, Prague. Check the map on the link: https://goo.gl/maps/UiHtPCrnrbJ7qLsu9

Yes! The Original Tour is very informative, and your children will enjoy it, too. However, we don't serve beer to anyone under the legal drinking age (18 years), but don't worry - two non-alcoholic beverages are available instead.

Our Tapster Academy is reserved for adults only.

We welcome our visitors every day except for Christmas and New Year. Current opening hours can be found in the Contact section.

Not really! Even though we serve beer to our visitors, we are not a pub - we are an immersive beer experience telling the story of the world's first Pilsner beer right in the heart of Prague.

The Original Tour is self-guided. Every visitor receives an immersive headset with spatial audio in their preferred language: CZ, EN, DE, ES, FR, IT, JP, CN.

However, the beer tastings are led by professional tapsters, and our knowledgeable tour ambassadors are happy to help as well!

Each 15-minute time slot can accommodate up to 50 persons.

Our tour is a self-guided interactive journey which the visitors can take at their own pace; therefore, we cannot guarantee exclusivity. However, we are happy to provide you with an exclusive Tapster Academy class! Please contact us for more information.

For cancellations or reschedules, please visit booking.pilsnerexperience.com/checkin

Tickets can only be cancelled or changed 24 hours before the reservation date and only if they have been purchased directly on our website.

We are working on this option! In the meantime, you can purchase a flexible open-dated ticket through booking.pilsnerexperience.com.

Please note the flexible ticket has to be used within 90 days.

The capacity of The Original Tour is limited; therefore, booking in advance is well recommended! You can also benefit from our 10% discount if booked online.

Nevertheless, you can turn up within our opening hours and purchase your tickets on-site.

Tapster Academy has to be booked in advance.

Please go to booking.pilsnerexperience.com/checkin and fill in the referrence code on the ticket/voucher together with your surname in the exact same format as on the ticket/voucher.

Then select the desired date/time reference slot and download your tickets.